CASE STUDY

Missouri’s Department of Revenue had more than 80 separate applications developed
over 30 years to support the multitude of taxes the agency administered. Business
functions crossed systems and were often redundant between systems. Maintaining
these applications required a large commitment by IT staff with a broad range of skills
and knowledge. Overall, the current systems did not allow for efficient processing
across taxes.

Missouri’s Goals

Improve operational efficiency.

Improve operational efficiency.

Provide better customer service.

Provide better customer service.

Increase revenue collected.

Increase revenue collected.

Increase voluntary compliance.

Increase voluntary compliance.

RSI’s Solution: Revenue Premier

An integrated, highly functional technical solution to support tax offices at any level, with
a flexible technology to respond to the rapidly changing technological environment
and adapt to the dynamics of increasingly complex tax rules - seamlessly.

Business
Rules Management.

Tax Processing, Refunds,
Billings, Collections and
Compliance, and Taxpayer Portal.

Document
Management

Key Benefits