Case Studies -State of Rhode Island Division of Taxation Deparment of Revenue

CASE STUDY

In 2013, the Division of Taxation had a mainframe tax system. The legacy system was
originally written in CICS COBOL decades ago and had been maintained, rewritten, enhanced and expanded
many times. The system was extremely costly to maintain and modify.

Rhode Island’s Goals

Automate processes and consolidate functionality.

Resolve IRS Safeguards issues.

Add a fully integrated imaging system.

RSI’s Solution: Revenue Premier

An integrated, highly functional technical solution to support tax offices at any level, with
a flexible technology to respond to the rapidly changing technological environment
and adapt to the dynamics of increasingly complex tax rules - seamlessly.

Tax Processing, Refunds, Billings, Collections and
Compliance, Taxpayer Portal, Document Management, and
Business Rules Management.

Initially on premise, upgrading to Azure Goverment Cloud for world class security, performance and scalability.

57 Taxes and Fees.

Key Benefits

6: 1

Compliance programs implemented by RSI generated many millions of dollars in additional revenue to date.

$ 4.5 B

Collected by Rhode Island in revenue through electronic payments and checks for the year ending June 30, 2021.

Rhode Island’s Goals

Automate processes and consolidate functionality.

Automate processes and consolidate functionality.

Resolve IRS Safeguards issues.

Resolve IRS Safeguards issues.

Add a fully integrated imaging system.

Add a fully integrated imaging system.

RSI’s Solution: Revenue Premier

Key Benefits

IRS safeguard issues resolved.

All revenue functionality within one system.

Minimized costs associated with training and staff turnover, by standardizing processes and procedures.

Return processing edits and refund fraud rules improved.

Agency tax accounting streamlined.

Standardized approach to audit.

Increased speed of processing returns - for a 5-year high.

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