High-End Consulting Services
RSI’s suite of services helps our clients implement new processes and systems and facilitate change to match a fast-paced and dynamic world.
Our Approach
RSI offers a comprehensive range of services that assist our clients in enhancing their business operations, maximizing the potential of information technology, and effectively steering their transformative projects to success. With extensive experience partnering with various agencies, our team provides effective tools & solutions aligned with your organization's goals.
· We harness proven methodologies refined over years of experience to provide our clients
with a suite of professional services that help them succeed.
RSI’s Project Management teams specialize in the skills needed to plan, staff, and manage a project. They have significant experience developing and managing project plans, project work plans, risk and issue logs. They establish and manage change control processes, gather and summarize status for executives, and identify the key decisions needed to forecast and deliver. RSI’s project managers maintain Project Management Professional (PMP) certifications. In addition, our support staff provide expertise with project management tools, such as Microsoft Project and Microsoft Team Foundation Server.
RSI’s industry experts and business analysts review data, interview SMEs, and design streamlined business processes cutting across users, taxpayers, and systems. RSI resources apply their hands-on experience to automate processes and decisions, allowing the agency to maximize resource utilization. RSI can also document existing processes and systems to best prepare the organization for modernization projects
Organizational Change Management involves planning, implementing, and sustaining change initiatives while addressing the human side of change. By engaging individuals, fostering communication, and providing support, change management ensures that employees embrace change and adapt successfully to new ways of working.
Journey mapping is the process of visualizing and understanding each step a customer takes when interacting with you. It provides a holistic view of the customer experience, from initial awareness through transactional support. By mapping out these touchpoints, we can help identify opportunities for improvement and successes. Coupled with simultaneously mapping the employees experience, RSI’s approach to journey mapping can provide internal areas of improvement as well.
Executive coaching is a personalized and results-driven development process designed to enhance the leadership skills, capabilities, and effectiveness of executives. Unlike traditional training or mentoring, executive coaching provides one-on-one support tailored to the individual’s unique needs, goals, and challenges. It aims to accelerate personal growth, deepen self-awareness, and cultivate high-performance habits that drive success.
Analytics streamline decision-making and staff focus by providing a wide range of business rules and functions. RSI’s analytical solutions help optimize resources by automating decisions where possible and identifying when staff intervention is required.
A thorough review of your current processes can reveal inefficiencies and identify potential opportunities to improve your operations and increase your agency’s revenue generation.
RSI revenue generation studies review current and past programs, business processes, and taxpayer data to develop recommendations for process improvements, resource assignment, and additional compliance initiatives. We focus on improving overall compliance and increasing revenue. Agencies have used RSI revenue generation studies to develop the business cases for modernization projects and to support benefits-based projects.
Data warehouses, particularly those supporting tax and revenue agencies, include a wide range of internally and externally sourced data. RSI’s warehouse team has deep experience with federal, state, county, and city data across business tax, property tax, individual income tax, labor, motor vehicles, customs, and more. Our teams help clients either establish a warehouse, extend a warehouse, or analyze information already available in a warehouse. We have extensive experience with loading new data, adjusting for annual changes, and utilizing the data. Our business intelligence services include experience with refund fraud protection and building effective collection treatment strategies.
With deep data warehouse and compliance experience across several clients, RSI professionals have the technical knowledge, industry acumen, and integration experience to help clients implement audit selection, discovery selection, and under-reporter identification programs. RSI experts also have experience implementing enhanced collection programs
RSI consists of professionals and experts who have worked with government agencies for decades in a variety of capacities. Our team brings a unique combination of technical knowledge and domain expertise that allows us to provide solutions and consultation informed by real industry experience.
RSI provides experience and expertise for State, County, and City Revenue Agencies including revenue generation studies, revenue generation projects, strategy, project planning, project management, project implementation, and operations. RSI’s expertise cuts across multiple technology tools and platforms for software integration and custom solution development. It also includes functional expertise in tax processing, licensing, web portals, taxpayer accounting, billing, enforced collections, audit, and discovery.
RSI’s team of property tax professionals deeply understand solutions and integration across computer aided mass appraisal, billing, cashiering, accounting, and enforcement. Our team also provides expertise in supporting the software project implementation lifecycle
RSI’s unemployment insurance experts have years of experience implementing software across unemployment insurance benefits processing and tax processing. Our team has also been engaged in projects supporting labor modernization efforts. Agencies utilize RSI’s unemployment insurance experts to develop and deliver training, develop job-aides, and assess organization performance. RSI has even helped agencies quickly prepare new call center staff to address the increased demand caused by the COVID-19 global pandemic.
