By using this RSI Support web-based technical support service (“Support Portal”), you agree to the following terms and conditions (“Support Portal Terms of Use”). These terms supplement the terms of any agreement that you may have with RSI, but solely with respect to the Materials, documentation, or information provided through Support Portal. In the event of a direct conflict between these terms and any other agreement you may have with RSI, the terms below will control your use of and access to the Support Portal, except with respect to software or other materials that are licensed to you under separate third-party terms (“Separately Licensed Technology”). Nothing in these Support Portal Terms of Use is intended to limit or otherwise control your use of any such Separately Licensed Technology. Through the Support Portal, you may have access to various programs, software, tools, and other materials made available by RSI now and in the future, including but not limited to: bulletins, white papers and other technical publications; information on product certification, product availability, and product support; any bug database; service requests that you have submitted; software patches (the “Materials”). You agree that access to the Support Portal, including access to the service request function, will be granted only to your designated support contacts and that, except for any Separately Licensed Technology, the Materials you obtain through the Support Portal may be used only in support of your authorized use of the RSI products and/or services for which you have a current support contract or cloud service subscription. You agree that the preceding sentence also applies when Materials are made available in a Virtual Machine and that, except for Separately Licensed Technology, you have no rights to access or use any Materials included in such a Virtual Machine (including updating any unsupported programs or cloud services) for which you do not have a current support contract or cloud service subscription. “Virtual Machine” means: a package, file, container, or template for a virtual machine, virtual appliance, virtual environment, virtual archive, virtual assembly and may or may not include a guest operating system. Except as specifically provided in your agreement with RSI or in a license for any Separately Licensed Technology (i) the Materials may not be used to provide services for or to third parties, and (ii) the Materials may not be shared with or accessed by third parties, except for your agents or contractors acting on your behalf. You shall be responsible for your agents and/or contractors’ use of the Support Portal and for their compliance with these Support Portal Terms of Use. You agree that you will not download Materials from the Support Portal unless you reasonably believe that the Materials will be used within 90 days for support of your authorized use of the RSI products and/or services for which you have a current agreement with RSI. You agree that you will not access or use the Support Portal in any manner that could damage, disable, overburden, impair, or otherwise result in unauthorized access to or interference with, the proper functioning of any RSI accounts, systems, or networks. For example, you may not use any software routines commonly known as robots, spiders, scrapers, or any other automated means to access the Support Portal or any other RSI accounts, systems, or networks.